CVE-2010-4767
Open Ticket Request System (OTRS) before 2.3.6 does not properly handle e-mail messages in which the From line contains UTF-8 characters…
- 5.0MediumCVSS base score
- 1.7%Exploitation in 30 daysEPSS · top 23% of all CVEs
- NoKnown exploitednot in CISA's KEV catalog
- NonePublic exploitsnone known yet
Description
Open Ticket Request System (OTRS) before 2.3.6 does not properly handle e-mail messages in which the From line contains UTF-8 characters associated with diacritical marks and an invalid charset, which allows remote attackers to cause a denial of service (duplicate tickets and duplicate auto-responses) by sending a crafted message to a POP3 mailbox.
Timeline
ID reserved
By mitre
Published
- 14 years later
· 14 years later
Record updated
Changes after publication (a new score, a public exploit, EPSS crossing 1, 10 or 50 %, leaving KEV) are kept since November 2026; earlier ones are not known.
Scores
| Scored by | CVSS | Score | Vector |
|---|---|---|---|
| NVDNVD · Modified | 2.0 | Medium5.0 | AV:N/AC:L/Au:N/C:N/I:N/A:P |
- EPSS (exploitation in 30 days)
- 1.7% · top 23% of all CVEs (10 Nov 2026)
The list uses the assigner's score when there is one, then CISA's, then NVD's: Medium 5.0.
Affected products
n/a
- affected n/a
References
2
- http://bugs.otrs.org/show_bug.cgi?id=3426 (opens in a new tab)x_refsource_CONFIRMx_transferred
- http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1807 (opens in a new tab)x_refsource_CONFIRMx_transferred
Sources
The same CVE in the primary databases and aggregators, to check against.
- CVE.org record (opens in a new tab)
- CVE List JSON (GitHub) (opens in a new tab)
- NVD (opens in a new tab)
- FIRST EPSS (opens in a new tab)
- EUVD EUVD-2010-4732 (opens in a new tab)
- OSV.dev (opens in a new tab)
- GitHub Advisories (opens in a new tab)
- CIRCL Vulnerability-Lookup (opens in a new tab)
Badge for a README or a ticket
[](https://cveledger.app/cve/CVE-2010-4767)Record last updated .