CVE-2017-9324
In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission…
- 8.8HighCVSS base score
- 2.4%Exploitation in 30 daysEPSS · top 16% of all CVEs
- NoKnown exploitednot in CISA's KEV catalog
- NonePublic exploitsnone known yet
Description
In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.
Timeline
ID reserved
By mitre
- 13 days later
· 13 days later
Published
- 7 years later
· 7 years later
Record updated
Changes after publication (a new score, a public exploit, EPSS crossing 1, 10 or 50 %, leaving KEV) are kept since November 2026; earlier ones are not known.
Scores
| Scored by | CVSS | Score | Vector |
|---|---|---|---|
| NVDNVD · Modified | 3.0 | High8.8 | CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H |
- EPSS (exploitation in 30 days)
- 2.4% · top 16% of all CVEs (9 Nov 2026)
The list uses the assigner's score when there is one, then CISA's, then NVD's: High 8.8.
Affected products
n/a
- affected n/a
References
3
- https://www.otrs.com/security-advisory-2017-03-security-update-otrs-versions/ (opens in a new tab)x_refsource_MISCx_transferred
- DSA-3876 (opens in a new tab)vendor-advisoryx_refsource_DEBIANx_transferred
- https://packetstormsecurity.com/files/142862/OTRS-Install-Dialog-Disclosure.html (opens in a new tab)x_refsource_MISCx_transferred
Sources
The same CVE in the primary databases and aggregators, to check against.
- CVE.org record (opens in a new tab)
- CVE List JSON (GitHub) (opens in a new tab)
- NVD (opens in a new tab)
- FIRST EPSS (opens in a new tab)
- EUVD EUVD-2017-18259 (opens in a new tab)
- OSV.dev (opens in a new tab)
- GitHub Advisories (opens in a new tab)
- CIRCL Vulnerability-Lookup (opens in a new tab)
Badge for a README or a ticket
[](https://cveledger.app/cve/CVE-2017-9324)Record last updated .