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CVE-2018-11563
An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.7. A carefully constructed email could be used to inject…
- 4.6MediumCVSS base score
- 0.81%Exploitation in 30 daysEPSS · top 43% of all CVEs
- NoKnown exploitednot in CISA's KEV catalog
- NonePublic exploitsnone known yet
Description
An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.7. A carefully constructed email could be used to inject and execute arbitrary stylesheet or JavaScript code in a logged in customer's browser in the context of the OTRS customer panel application.
Timeline
ID reserved
By mitre
- 13 months later
· 13 months later
Published
- 5 years later
· 5 years later
Record updated
Changes after publication (a new score, a public exploit, EPSS crossing 1, 10 or 50 %, leaving KEV) are kept since November 2026; earlier ones are not known.
Scores
| Scored by | CVSS | Score | Vector |
|---|---|---|---|
| NVDNVD · Modified | 3.1 | Medium4.6 | CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:L/A:N |
- EPSS (exploitation in 30 days)
- 0.81% · top 43% of all CVEs (10 Nov 2026)
Loading the EPSS history…
The list uses the assigner's score when there is one, then CISA's, then NVD's: Medium 4.6.
Affected products
n/a
- affected n/a
References
4
- https://www.otrs.com/category/release-and-security-notes-en/ (opens in a new tab)x_refsource_MISCx_transferred
- https://lists.otrs.org/pipermail/announce/2018/000720.html (opens in a new tab)x_refsource_CONFIRMx_transferred
- https://community.otrs.com/security-advisory-2018-02-security-update-for-otrs-framework/ (opens in a new tab)x_refsource_CONFIRMx_transferred
- [debian-lts-announce] 20190814 [SECURITY] [DLA 1877-1] otrs2 security update (opens in a new tab)mailing-listx_refsource_MLISTx_transferred
Sources
The same CVE in the primary databases and aggregators, to check against.
- CVE.org record (opens in a new tab)
- CVE List JSON (GitHub) (opens in a new tab)
- NVD (opens in a new tab)
- FIRST EPSS (opens in a new tab)
- EUVD EUVD-2018-3590 (opens in a new tab)
- OSV.dev (opens in a new tab)
- GitHub Advisories (opens in a new tab)
- CIRCL Vulnerability-Lookup (opens in a new tab)
Badge for a README or a ticket
[](https://cveledger.app/cve/CVE-2018-11563)Record last updated .