CVE-2019-12746An issue was discovered in Open Ticket Request System (OTRS) Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. A user…
- 6.5MediumCVSS base score
- 1.8%Exploitation in 30 daysEPSS · top 21% of all CVEs
- NoKnown exploitednot in CISA's KEV catalog
- NonePublic exploitsnone known yet
Description
An issue was discovered in Open Ticket Request System (OTRS) Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. A user logged into OTRS as an agent might unknowingly disclose their session ID by sharing the link of an embedded ticket article with third parties. This identifier can be then be potentially abused in order to impersonate the agent user.
Timeline
ID reserved
By mitre
- 3 months later
· 3 months later
Published
- 5 years later
· 5 years later
Record updated
Changes after publication (a new score, a public exploit, EPSS crossing 1, 10 or 50 %, leaving KEV) are kept since November 2026; earlier ones are not known.
Scores
| Scored by | CVSS | Score | Vector |
|---|---|---|---|
| NVDNVD · Modified | 3.1 | Medium6.5 | CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:H/I:N/A:N |
- EPSS (exploitation in 30 days)
- 1.8% · top 21% of all CVEs (14 Nov 2026)
The list uses the assigner's score when there is one, then CISA's, then NVD's: Medium 6.5.
Affected products
n/a
- affected n/a
References
References7
- https://www.otrs.com/category/release-and-security-notes-en/ (opens in a new tab)x_transferred
- https://lists.debian.org/debian-lts-announce/2019/08/msg00018.html (opens in a new tab)x_transferred
- https://community.otrs.com/security-advisory-2019-10-security-update-for-otrs-framework/ (opens in a new tab)x_transferred
- openSUSE-SU-2020:0551 (opens in a new tab)vendor-advisoryx_transferred
- openSUSE-SU-2020:1475 (opens in a new tab)vendor-advisoryx_transferred
- openSUSE-SU-2020:1509 (opens in a new tab)vendor-advisoryx_transferred
- [debian-lts-announce] 20230831 [SECURITY] [DLA 3551-1] otrs2 security update (opens in a new tab)mailing-listx_transferred
Sources
The same CVE in the primary databases and aggregators, to check against.
- CVE.org record (opens in a new tab)
- CVE List JSON (GitHub) (opens in a new tab)
- NVD (opens in a new tab)
- FIRST EPSS (opens in a new tab)
- EUVD EUVD-2019-4334 (opens in a new tab)
- OSV.dev (opens in a new tab)
- GitHub Advisories (opens in a new tab)
- CIRCL Vulnerability-Lookup (opens in a new tab)
Badge for a README or a ticket
[](https://cveledger.app/cve/CVE-2019-12746)Record last updated .