CVE-2019-14994The Customer Context Filter in Atlassian Jira Service Desk Server and Jira Service Desk Data Center before version 3.9.16, from version…
- 7.5HighCVSS base score
- 5.9%Exploitation in 30 daysEPSS · top 6.7% of all CVEs
- NoKnown exploitednot in CISA's KEV catalog
- NonePublic exploitsnone known yet
Description
The Customer Context Filter in Atlassian Jira Service Desk Server and Jira Service Desk Data Center before version 3.9.16, from version 3.10.0 before version 3.16.8, from version 4.0.0 before version 4.1.3, from version 4.2.0 before version 4.2.5, from version 4.3.0 before version 4.3.4, and version 4.4.0 allows remote attackers with portal access to view arbitrary issues in Jira Service Desk projects via a path traversal vulnerability. Note that when the 'Anyone can email the service desk or raise a request in the portal' setting is enabled, an attacker can grant themselves portal access, allowing them to exploit the vulnerability.
Timeline
ID reserved
By atlassian
- 37 days later
· 37 days later
Published
- 5 years later
· 5 years later
Record updated
Changes after publication (a new score, a public exploit, EPSS crossing 1, 10 or 50 %, leaving KEV) are kept since November 2026; earlier ones are not known.
Scores
| Scored by | CVSS | Score | Vector |
|---|---|---|---|
| NVDNVD · Modified | 3.1 | High7.5 | CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N |
- EPSS (exploitation in 30 days)
- 5.9% · top 6.7% of all CVEs (13 Nov 2026)
The list uses the assigner's score when there is one, then CISA's, then NVD's: High 7.5.
Affected products
Atlassian · Jira Service Desk Server
- affected unspecified – < 3.9.16
- affected 3.10.0 – < unspecified
- affected unspecified – < 3.16.8
- affected 4.0.0 – < unspecified
- affected unspecified – < 4.1.3
- affected 4.2.0 – < unspecified
- affected unspecified – < 4.2.5
- affected 4.3.0 – < unspecified
- affected unspecified – < 4.3.4
- affected 4.4.0
Atlassian · Jira Service Desk Data Center
- affected unspecified – < 3.9.16
- affected 3.10.0 – < unspecified
- affected unspecified – < 3.16.8
- affected 4.0.0 – < unspecified
- affected unspecified – < 4.1.3
- affected 4.2.0 – < unspecified
- affected unspecified – < 4.2.5
- affected 4.3.0 – < unspecified
- affected unspecified – < 4.3.4
- affected 4.4.0
References
References4
- https://jira.atlassian.com/browse/JSDSERVER-6517 (opens in a new tab)x_refsource_MISCx_transferred
- 20190923 Jira Service Desk Server and Jira Service Desk Data Center - URL path traversal allows information disclosure - CVE-2019-14994 (opens in a new tab)mailing-listx_refsource_BUGTRAQx_transferred
- http://packetstormsecurity.com/files/154574/Jira-Service-Desk-Server-And-Data-Center-Path-Traversal.html (opens in a new tab)x_refsource_MISCx_transferred
- https://samcurry.net/analysis-of-cve-2019-14994/ (opens in a new tab)x_refsource_MISCx_transferred
Sources
The same CVE in the primary databases and aggregators, to check against.
- CVE.org record (opens in a new tab)
- CVE List JSON (GitHub) (opens in a new tab)
- NVD (opens in a new tab)
- FIRST EPSS (opens in a new tab)
- EUVD EUVD-2019-6082 (opens in a new tab)
- OSV.dev (opens in a new tab)
- GitHub Advisories (opens in a new tab)
- CIRCL Vulnerability-Lookup (opens in a new tab)
Badge for a README or a ticket
[](https://cveledger.app/cve/CVE-2019-14994)Record last updated .