CVE-2020-11467An issue was discovered in Deskpro before 2019.8.0. This product enables administrators to modify the helpdesk interface by editing…
- 9.1CriticalCVSS base score
- 4.0%Exploitation in 30 daysEPSS · top 9.3% of all CVEs
- NoKnown exploitednot in CISA's KEV catalog
- NonePublic exploitsnone known yet
Description
An issue was discovered in Deskpro before 2019.8.0. This product enables administrators to modify the helpdesk interface by editing /portal/api/style/edit-theme-set/template-sources theme templates, and uses TWIG as its template engine. While direct access to self and _self variables was not permitted, one could abuse the accessible variables in one's context to reach a native unserialize function via the code parameter. There, on could pass a crafted payload to trigger a set of POP gadgets in order to achieve remote code execution.
Timeline
ID reserved
By mitre
Published
- 4 years later
· 4 years later
Record updated
Changes after publication (a new score, a public exploit, EPSS crossing 1, 10 or 50 %, leaving KEV) are kept since November 2026; earlier ones are not known.
Scores
| Scored by | CVSS | Score | Vector |
|---|---|---|---|
| mitreCNA (assigner) | 3.0 | Critical9.1 | CVSS:3.0/AC:L/AV:N/A:H/C:H/I:H/PR:H/S:C/UI:N |
| NVDNVD · Modified | 3.1 | High7.2 | CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:H/A:H |
- EPSS (exploitation in 30 days)
- 4.0% · top 9.3% of all CVEs (13 Nov 2026)
The list uses the assigner's score when there is one, then CISA's, then NVD's: Critical 9.1.
Affected products
n/a
- affected n/a
References
References3
- https://blog.redforce.io/attacking-helpdesks-part-1-rce-chain-on-deskpro/ (opens in a new tab)x_refsource_MISCx_transferred
- https://support.deskpro.com/en/news/posts/deskpro-v2019-8-0-released-security-update (opens in a new tab)x_refsource_MISCx_transferred
- https://support.deskpro.com/en/news/posts/deskpro-security-update-2019-09 (opens in a new tab)x_refsource_MISCx_transferred
Sources
The same CVE in the primary databases and aggregators, to check against.
- CVE.org record (opens in a new tab)
- CVE List JSON (GitHub) (opens in a new tab)
- NVD (opens in a new tab)
- FIRST EPSS (opens in a new tab)
- EUVD EUVD-2020-3821 (opens in a new tab)
- OSV.dev (opens in a new tab)
- GitHub Advisories (opens in a new tab)
- CIRCL Vulnerability-Lookup (opens in a new tab)
Badge for a README or a ticket
[](https://cveledger.app/cve/CVE-2020-11467)Record last updated .