CVE-2020-1776Invalidating or changing user does not invalidate session
- 3.5LowCVSS base score
- 0.92%Exploitation in 30 daysEPSS · top 39% of all CVEs
- NoKnown exploitednot in CISA's KEV catalog
- NonePublic exploitsnone known yet
Description
When an agent user is renamed or set to invalid the session belonging to the user is keept active. The session can not be used to access ticket data in the case the agent is invalid. This issue affects ((OTRS)) Community Edition: 6.0.28 and prior versions. OTRS: 7.0.18 and prior versions, 8.0.4. and prior versions.
Timeline
ID reserved
By OTRS
- 8 months later
· 8 months later
Published
- 4 years later
· 4 years later
Record updated
Changes after publication (a new score, a public exploit, EPSS crossing 1, 10 or 50 %, leaving KEV) are kept since November 2026; earlier ones are not known.
Scores
| Scored by | CVSS | Score | Vector |
|---|---|---|---|
| OTRSCNA (assigner) | 3.1 | Low3.5 | CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N |
| NVDNVD · Modified | 3.1 | Medium4.3 | CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N |
- EPSS (exploitation in 30 days)
- 0.92% · top 39% of all CVEs (12 Nov 2026)
The list uses the assigner's score when there is one, then CISA's, then NVD's: Low 3.5.
Affected products
OTRS AG · ((OTRS)) Community Edition
- affected 6.0.x – ≤ 6.0.28
- affected 7.0.x – ≤ 7.0.18
- affected 8.0.x – ≤ 8.0.4
What to do
Solution: Upgrade to OTRS 8.0.5, OTRS 7.0.19, ((OTRS)) Community Edition 6.0.29 Patch for ((OTRS)) Community Edition 6: https://github.com/OTRS/otrs/commit/4514f95f747be368c3dc9a9452ff9aa66506648d
References
References2
Sources
The same CVE in the primary databases and aggregators, to check against.
- CVE.org record (opens in a new tab)
- CVE List JSON (GitHub) (opens in a new tab)
- NVD (opens in a new tab)
- FIRST EPSS (opens in a new tab)
- EUVD EUVD-2020-12602 (opens in a new tab)
- OSV.dev (opens in a new tab)
- GitHub Advisories (opens in a new tab)
- CIRCL Vulnerability-Lookup (opens in a new tab)
Badge for a README or a ticket
[](https://cveledger.app/cve/CVE-2020-1776)Record last updated .