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CVE-2020-1779Dynamic templates reveal sensitive data when OTRS tags are used

Description

When dynamic templates are used (OTRSTicketForms), admin can use OTRS tags which are not masked properly and can reveal sensitive information. This issue affects: OTRS AG OTRSTicketForms 6.0.x version 6.0.40 and prior versions; 7.0.x version 7.0.29 and prior versions; 8.0.x version 8.0.3 and prior versions.

Timeline

  1. ID reserved

    By OTRS

  2. · 15 months later

    Published

  3. · 4 years later

    Record updated

Changes after publication (a new score, a public exploit, EPSS crossing 1, 10 or 50 %, leaving KEV) are kept since November 2026; earlier ones are not known.

Scores

CVSS scores of CVE-2020-1779, by who scored it
Scored byCVSSScoreVector
OTRSCNA (assigner)3.1Medium4.3CVSS:3.1/AV:A/AC:L/PR:H/UI:R/S:U/C:H/I:N/A:N
NVDNVD · Modified3.1Medium4.9CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:N/A:N
EPSS (exploitation in 30 days)
1.0% · top 36% of all CVEs (14 Nov 2026)
Loading the EPSS history…

The list uses the assigner's score when there is one, then CISA's, then NVD's: Medium 4.3.

Affected products

  • OTRS AG · OTRSTicketForms

    • affected 6.0.x – ≤ 6.0.40
    • affected 7.0.x – ≤ 7.0.29
    • affected 8.0.x – ≤ 8.0.3

What to do

Solution: Upgrade to OTRSTicketForms 7.0.30 or OTRSTicketForms 8.0.4.

References

References1

Sources

The same CVE in the primary databases and aggregators, to check against.

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Record last updated .