CVE-2020-3267Cisco Unified Contact Center Express Improper API Authorization Vulnerability
- 5.4MediumCVSS base score
- 0.81%Exploitation in 30 daysEPSS · top 43% of all CVEs
- NoKnown exploitednot in CISA's KEV catalog
- NonePublic exploitsnone known yet
Description
A vulnerability in the API subsystem of Cisco Unified Contact Center Express (Unified CCX) could allow an authenticated, remote attacker to change the availability state of any agent. The vulnerability is due to insufficient authorization enforcement on an affected system. An attacker could exploit this vulnerability by authenticating to an affected system with valid agent credentials and performing a specific API call with crafted input. A successful exploit could allow the attacker to change the availability state of an agent, potentially causing a denial of service condition.
Timeline
ID reserved
By cisco
- 6 months later
· 6 months later
Published
- 4 years later
· 4 years later
Record updated
Changes after publication (a new score, a public exploit, EPSS crossing 1, 10 or 50 %, leaving KEV) are kept since November 2026; earlier ones are not known.
Scores
| Scored by | CVSS | Score | Vector |
|---|---|---|---|
| ciscoCNA (assigner) | 3.0 | Medium5.4 | CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:L |
| NVDNVD · Modified | 3.1 | High7.1 | CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:H |
- EPSS (exploitation in 30 days)
- 0.81% · top 43% of all CVEs (12 Nov 2026)
- CISA SSVC
- Exploitation: none · Automatable: no · Technical impact: partial
The list uses the assigner's score when there is one, then CISA's, then NVD's: Medium 5.4.
Affected products
Cisco · Cisco Unified Contact Center Express
- affected n/a
What to do
Exploitation: The Cisco Product Security Incident Response Team (PSIRT) is not aware of any public announcements or malicious use of the vulnerability that is described in this advisory.
References
References1
- 20200603 Cisco Unified Contact Center Express Improper API Authorization Vulnerability (opens in a new tab)vendor-advisoryx_refsource_CISCOx_transferred
Sources
The same CVE in the primary databases and aggregators, to check against.
- CVE.org record (opens in a new tab)
- CVE List JSON (GitHub) (opens in a new tab)
- NVD (opens in a new tab)
- FIRST EPSS (opens in a new tab)
- EUVD EUVD-2020-24538 (opens in a new tab)
- OSV.dev (opens in a new tab)
- GitHub Advisories (opens in a new tab)
- CIRCL Vulnerability-Lookup (opens in a new tab)
Badge for a README or a ticket
[](https://cveledger.app/cve/CVE-2020-3267)Record last updated .