CVE-2024-57727
SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated…
- 9.1CriticalCVSS base score
- 96.8%Exploitation in 30 daysEPSS · top 0.1% of all CVEs
- YesKnown exploitedin CISA's KEV since 13 Feb 2025
- 2Public exploitsMetasploit, Nuclei and Exploit-DB
Description
SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.
Exploited in the wild
CISA lists this vulnerability in its Known Exploited Vulnerabilities catalog as SimpleHelp Path Traversal Vulnerability.
- Added
- 13 Feb 2025
- Fix due (US federal)
- 6 Mar 2025
- Used by ransomware
- Known
Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.
ENISA's EU Vulnerability Database lists it as exploited, from CISA's KEV, since 13 Feb 2025.
Public exploit
An exploit or proof of concept is public: anyone can try it against an unpatched system. The public collections list a Metasploit module and a Nuclei template for it. CISA's SSVC rates its exploitation: it is being exploited.
Show the exploits2
Metasploit modules1 module
- SimpleHelp Path Traversal Vulnerability CVE-2024-57727 (Metasploit module) (opens in a new tab)
auxiliary/scanner/http/simplehelp_toolbox_path_traversalRank normaldisclosed 12 Jan 2025
Nuclei templates1 template
- SimpleHelp <= 5.5.7 - Unauthenticated Path Traversal (Nuclei template) (opens in a new tab)
http/cves/2024/CVE-2024-57727.yamlSeverity high
Modules, templates and exploits as listed by the Metasploit Framework (BSD-3-Clause), ProjectDiscovery's Nuclei templates (MIT) and the Exploit Database (GPLv2), read once a day. Where the data comes from
Timeline
ID reserved
By mitre
- 6 days later
· 6 days later
Published
- 29 days later
· 29 days later
Added to CISA KEV
Known exploited, also by ransomware
- 18 months later
· 18 months later
Record updated
Changes after publication (a new score, a public exploit, EPSS crossing 1, 10 or 50 %, leaving KEV) are kept since November 2026; earlier ones are not known.
Scores
| Scored by | CVSS | Score | Vector |
|---|---|---|---|
| CISA-ADPADP (enrichment) | 3.1 | Critical9.1 | CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N |
| NVDNVD · Analyzed | 3.1 | High7.5 | CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N |
- EPSS (exploitation in 30 days)
- 96.8% · top 0.1% of all CVEs (11 Nov 2026)
- CISA SSVC
- Exploitation: active · Automatable: yes · Technical impact: total
The list uses the assigner's score when there is one, then CISA's, then NVD's: Critical 9.1.
Affected products
n/a
- affected n/a
References
References3
- https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/ (opens in a new tab)
- https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier (opens in a new tab)
- https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57727 (opens in a new tab)government-resource
Sources
The same CVE in the primary databases and aggregators, to check against.
- CVE.org record (opens in a new tab)
- CVE List JSON (GitHub) (opens in a new tab)
- NVD (opens in a new tab)
- CISA KEV catalog (opens in a new tab)
- FIRST EPSS (opens in a new tab)
- EUVD EUVD-2024-53725 (opens in a new tab)
- OSV.dev (opens in a new tab)
- GitHub Advisories (opens in a new tab)
- CIRCL Vulnerability-Lookup (opens in a new tab)
Badge for a README or a ticket
[](https://cveledger.app/cve/CVE-2024-57727)Record last updated .