CVE-2025-12420Unauthenticated Privilege Escalation in ServiceNow AI Platform
- 9.3CriticalCVSS base score
- 53.2%Exploitation in 30 daysEPSS · top 1.0% of all CVEs
- NoKnown exploitednot in CISA's KEV catalog
- NonePublic exploitsnone known yet
Description
A vulnerability has been identified in the ServiceNow AI Platform that could enable an unauthenticated user to impersonate another user and perform the operations that the impersonated user is entitled to perform. ServiceNow has addressed this vulnerability by deploying a relevant security update to hosted instances in October 2025. Security updates have also been provided to ServiceNow self-hosted customers, partners, and hosted customers with unique configurations. Additionally, the vulnerability is addressed in the listed Store App versions. We recommend that customers promptly apply an appropriate security update or upgrade if they have not already done so.
Timeline
ID reserved
By SN
- 3 months later
· 3 months later
Published
- 45 days later
· 45 days later
Record updated
Changes after publication (a new score, a public exploit, EPSS crossing 1, 10 or 50 %, leaving KEV) are kept since November 2026; earlier ones are not known.
Scores
| Scored by | CVSS | Score | Vector |
|---|---|---|---|
| SNCNA (assigner) | 4.0 | Critical9.3 | CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:H/VI:H/VA:H/SC:H/SI:H/SA:H/E:P/S:N/AU:Y/R:U/V:C/RE:H/U:Amber |
| NVDNVD · Analyzed | 4.0 | Critical9.3 | CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:H/VI:H/VA:H/SC:H/SI:H/SA:H/E:P/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:N/AU:Y/R:U/V:C/RE:H/U:Amber |
- EPSS (exploitation in 30 days)
- 53.2% · top 1.0% of all CVEs (15 Nov 2026)
- CISA SSVC
- Exploitation: none · Automatable: yes · Technical impact: total
The list uses the assigner's score when there is one, then CISA's, then NVD's: Critical 9.3.
Affected products
ServiceNow · Now Assist AI Agents
- affected 5.0.26 – ≤ 5.1.17
- affected 5.0.26 – ≤ 5.2.18
ServiceNow · Virtual Agent API
- affected < 3.15.2
- affected < 4.0.4
References
References1
Sources
The same CVE in the primary databases and aggregators, to check against.
- CVE.org record (opens in a new tab)
- CVE List JSON (GitHub) (opens in a new tab)
- NVD (opens in a new tab)
- FIRST EPSS (opens in a new tab)
- EUVD EUVD-2025-206275 (opens in a new tab)
- OSV.dev (opens in a new tab)
- GitHub Advisories (opens in a new tab)
- CIRCL Vulnerability-Lookup (opens in a new tab)
Badge for a README or a ticket
[](https://cveledger.app/cve/CVE-2025-12420)Record last updated .