CVE-2026-40567FreeScout has HTML Injection in Outgoing Emails via Unsanitized Customer Name in Signature Variables
- 5.8MediumCVSS base score
- 0.24%Exploitation in 30 daysEPSS · top 84% of all CVEs
- NoKnown exploitednot in CISA's KEV catalog
- YesPublic exploitsa reference or SSVC says so
Description
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.213, an unauthenticated attacker can inject arbitrary HTML into outgoing emails generated by FreeScout by sending an email with a crafted From display name. The name is stored in the database without sanitization and rendered unescaped into outgoing reply emails via the `{%customer.fullName%}` signature variable. This allows embedding phishing links, tracking pixels, and spoofed content inside legitimate support emails sent from the organization's address. Version 1.8.213 fixes the issue.
Public exploit
An exploit or proof of concept is public: anyone can try it against an unpatched system. A reference of the record is tagged as an exploit. CISA's SSVC rates its exploitation: a proof of concept is public.
Show the exploits1
References tagged exploit1 reference
Timeline
ID reserved
By GitHub_M
- 7 days later
· 7 days later
Published
Changes after publication (a new score, a public exploit, EPSS crossing 1, 10 or 50 %, leaving KEV) are kept since November 2026; earlier ones are not known.
Scores
| Scored by | CVSS | Score | Vector |
|---|---|---|---|
| GitHub_MCNA (assigner) | 3.1 | Medium5.8 | CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:C/C:N/I:L/A:N |
| NVDNVD · Deferred | 3.1 | Medium5.8 | CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:C/C:N/I:L/A:N |
- EPSS (exploitation in 30 days)
- 0.24% · top 84% of all CVEs (12 Nov 2026)
- CISA SSVC
- Exploitation: poc · Automatable: yes · Technical impact: partial
The list uses the assigner's score when there is one, then CISA's, then NVD's: Medium 5.8.
Affected products
freescout-help-desk · freescout
- affected < 1.8.213
References
References3
- https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-q8v4-v62h-5528 (opens in a new tab)x_refsource_CONFIRMexploit
- https://github.com/freescout-help-desk/freescout/commit/9131b16f80eade81002cb9809a2603f6b61981cf (opens in a new tab)x_refsource_MISC
- https://github.com/freescout-help-desk/freescout/releases/tag/1.8.213 (opens in a new tab)x_refsource_MISC
Sources
The same CVE in the primary databases and aggregators, to check against.
- CVE.org record (opens in a new tab)
- CVE List JSON (GitHub) (opens in a new tab)
- NVD (opens in a new tab)
- FIRST EPSS (opens in a new tab)
- EUVD EUVD-2026-24168 (opens in a new tab)
- OSV.dev (opens in a new tab)
- GitHub Advisories (opens in a new tab)
- CIRCL Vulnerability-Lookup (opens in a new tab)
Badge for a README or a ticket
[](https://cveledger.app/cve/CVE-2026-40567)Record last updated .