CVE-2026-40570FreeScout's Missing Authorization in load_customer_info Allows Any Authenticated User to Access Full Customer PII
- 5.7MediumCVSS base score
- 0.25%Exploitation in 30 daysEPSS · top 84% of all CVEs
- NoKnown exploitednot in CISA's KEV catalog
- YesPublic exploitsa reference or SSVC says so
Description
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.213, the `load_customer_info` action in `POST /conversation/ajax` returns complete customer profile data to any authenticated user without verifying mailbox access. An attacker only needs a valid email address to retrieve all customer PII. Version 1.8.213 fixes the issue.
Public exploit
An exploit or proof of concept is public: anyone can try it against an unpatched system. A reference of the record is tagged as an exploit. CISA's SSVC rates its exploitation: a proof of concept is public.
Show the exploits1
References tagged exploit1 reference
Timeline
ID reserved
By GitHub_M
- 7 days later
· 7 days later
Published
Changes after publication (a new score, a public exploit, EPSS crossing 1, 10 or 50 %, leaving KEV) are kept since November 2026; earlier ones are not known.
Scores
| Scored by | CVSS | Score | Vector |
|---|---|---|---|
| GitHub_MCNA (assigner) | 4.0 | Medium5.7 | CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:H/VI:N/VA:N/SC:N/SI:N/SA:N/E:P |
| NVDNVD · Deferred | 4.0 | Medium5.7 | CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:H/VI:N/VA:N/SC:N/SI:N/SA:N/E:P/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X |
- EPSS (exploitation in 30 days)
- 0.25% · top 84% of all CVEs (15 Nov 2026)
- CISA SSVC
- Exploitation: poc · Automatable: no · Technical impact: partial
The list uses the assigner's score when there is one, then CISA's, then NVD's: Medium 5.7.
Affected products
freescout-help-desk · freescout
- affected < 1.8.213
References
References3
- https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-w77q-wjfp-c822 (opens in a new tab)x_refsource_CONFIRMexploit
- https://github.com/freescout-help-desk/freescout/commit/f35b4249c72d9bdac6ab1ea4e288f5894be34057 (opens in a new tab)x_refsource_MISC
- https://github.com/freescout-help-desk/freescout/releases/tag/1.8.213 (opens in a new tab)x_refsource_MISC
Sources
The same CVE in the primary databases and aggregators, to check against.
- CVE.org record (opens in a new tab)
- CVE List JSON (GitHub) (opens in a new tab)
- NVD (opens in a new tab)
- FIRST EPSS (opens in a new tab)
- EUVD EUVD-2026-24173 (opens in a new tab)
- OSV.dev (opens in a new tab)
- GitHub Advisories (opens in a new tab)
- CIRCL Vulnerability-Lookup (opens in a new tab)
Badge for a README or a ticket
[](https://cveledger.app/cve/CVE-2026-40570)Record last updated .